Return And Refund Policy

At Brenavique, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we are committed to making the return and refund process as smooth as possible.

Eligibility for Returns:

• You may return most items within 14 calendar days from the date you receive your order.
• To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
• Products that are damaged, altered, or missing parts may not be accepted for return.

Non-Returnable Items:

• Digital downloads or software licenses.
• Items marked as final sale or clearance.

How to Initiate a Return:

• Contact our customer service team at sale@brenavique.shop within 14 days of receipt. Please include your order number and reason for the return.
• Our team will provide you with instructions on how to send back your product.

Return Shipping:

• Customers are responsible for return shipping costs unless the product is defective or incorrect.
• We recommend using a trackable shipping service to ensure your return reaches us safely.

Refunds:

• Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund.
• If approved, your refund will be processed within 7 business days to the original payment method.
• Shipping fees are non-refundable.

Exchanges:

• We currently do not offer direct exchanges. To exchange an item, please return the original item and place a new order.

Damaged or Defective Items:

• If you receive a damaged or defective product, please contact us immediately at sale@brenavique.shop with photos and details. We will arrange for a replacement or refund promptly.